IVYEL Product Warranty

IVYEL offers a 1-year FULL warranty on items that are qualified as per the above written criteria. This warranty is only valid for items that are considered defective. Defects are defined as imperfections or flaws that are produced by a manufacturing error. Accidental drops, installation failures, normal wear and tear, etc. caused by the owner are not covered under this warranty. Proof of purchase must be provided for use of warranty.

Important Note: For purchases made on Amazon.com, eBay, or any other online marketplaces, the warranty mentioned above may or may not qualify. Only products sold specifically by Official IVYEL online stores are covered by these warranties. IVYEL products sold by any other seller(s) on these platforms will not qualify.

How to submit a warranty:

You must Ship or Mail back your original products to our warehouse. To obtain the specifics of how to mail to us with fully paid shipping, contact our customer support at info@ivyelshop.com.

Return the package to: IVYEL / 12145 Mora Dr. Ste 4 Santa Fe Springs, CA 90670

Include all the information above in your package to ensure prompt processing of your warranty claim.

For faster processing, we recommend using the return label provided by IVYEL. If you choose to use your own shipping method, we advise using a traceable shipping method to ensure safe delivery to IVYEL. IVYEL is not liable for lost, stolen, or damaged shipments for returning packages.

Once the product is received by IVYEL, the product will be inspected (within 1-2 business days of receipt on average) to determine if it is covered under the full warranty. If the product is determined to be covered under the full warranty, IVYEL, under its judgment and discretion, will repair, replace, or recondition the product. IVYEL will pay for the shipment of any replacement parts or products under the full warranty to remedy the defective product.

DISCLAIMER: All products returned to IVYEL will be subject to review for authentication. If any of the products are found to be counterfeit, it will be confiscated and turned over to IVYEL's legal department for further actions. These counterfeit items will not be returned once in the possession of IVYEL.

Warranty Disclaimers

Except for the express warranties provided herein, IVYEL makes no express or implied warranties of any kind whatsoever with respect to the product in terms of merchantability, fitness, particular purpose, design, condition, quality, or performance of the product. In addition, IVYEL will not be liable for any damages of any kind resulting from the purchase or use of products or incidental damages or consequential loss of profits or benefits.

IVYEL reserves the right to waive responsibility for warranty coverage for situations including, but not limited to, other implied warranties from authorized or unauthorized sellers, warranties expressed in written or verbal form for non-genuine or counterfeit IVYEL product distributors or vendors, any intentional action to contort or take advantage of the warranty for financial or personal gain.

Defects caused by any other accident, including failure of installation, carelessness by the user, or defects caused by owner's usage, cannot be applied for the above mentioned warranties. For products that come as a package, only the defected item from the package will be remedied. This remedy may be repeated within 90 days or the remainder of the warranty. The original product is needed for any future warranty requests regarding the order.

IVYEL reserves the right to replace, repair, rebuild, and recondition products at IVYEL's sole option. If the product under warranty becomes inactive or no longer in production, IVYEL reserves the right to replace the inactive product with a similar or better product in accordance to IVYEL judgment and discretion.

Excluding the express warranty provided, IVYEL, in no event shall be liable for any incidental, consequential, indirect, or punitive damages arising from the use of any IVYEL product, including, but without limitation, product damage or personal injury.