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Bidet Frequently Asked Questions

Need help with your bidet? We've got you covered!

Basic Bidet Questions

What is a bidet?

A bidet is a plumbing fixture that is typically located on top of a toilet and used for cleaning the genital and anal areas after using the toilet. It usually consists of a small bowl or basin with a faucet or spray nozzle, which is used to direct a stream of water onto the area being cleaned. Bidets are common in many parts of the world, particularly in Europe and Asia, and are considered to be more hygienic and environmentally friendly than using toilet paper.

What are the benefits of using a bidet?

There are several benefits of using a bidet, including:

1. Improved hygiene: A bidet helps to clean the genital and anal areas more thoroughly than toilet paper, which can reduce the risk of infection and irritation.
2. Helps with genital health: Our anus is made up of more than 1,000 wrinkles, and the more we try to wipe it clean with toilet paper, the more fecal waste flows into the wrinkles, which can cause various anal diseases. Washing with water can keep the anus healthy and clean. 
3. Reduced environmental impact: Using a bidet can help to reduce the amount of toilet paper that is used, which can help to reduce the environmental impact of waste and deforestation.
4. Cost savings: Over time, using a bidet can be more cost-effective than using toilet paper, as it eliminates the need to purchase toilet paper.
5. Increased comfort: Many people find using a bidet to be more comfortable than using toilet paper, as it can help to soothe and clean the skin.
6. Accessibility: For individuals with mobility issues, using a bidet can be easier and more convenient than trying to reach or clean the genital and anal areas manually.

Does using a bidet eliminate the need for toilet paper? 

It may take a long time to dry with an air dryer after washing with a bidet, so a tissue is often used for wiping off moisture. In many cases, it is said that it is possible to reduce the amount of toilet paper used before using a bidet by 75% or more. 

Who should use a bidet? 

The basic function of the bidet is to wash the female vagina, clean the anus, dry, massage, etc., so it is beneficial to all who have a bowel movement. In particular, it can benefit in the case of postpartum care for pregnant women or office workers who stand for a long time. And it can be of great help to the elderly who have difficulty in turning and wiping toilet paper. In addition, the Ivyel bidet has a child function that automatically cleans, massages, and dries when the nozzle moves forward and the water stream gets weaker to suit the child's body, so it can be helpful for potty training. 

Ivyel Bidet Questions

What is the material of the nozzle? 

Ivyel bidets are made of stainless steel nozzles. Stainless steel nozzles are a popular choice for bidets because they offer several advantages over other materials. 

First, stainless steel is a very durable and long-lasting material that can withstand heavy use and resist corrosion, rust, and discoloration over time. This means that a bidet with a stainless steel nozzle is likely to last longer and require less maintenance than one with a plastic or ceramic nozzle.

Second, stainless steel is a very hygienic material that is easy to clean and sanitize. It does not absorb bacteria or other germs, which makes it a more sanitary choice for a device that comes into contact with intimate areas of the body. 

Overall, stainless steel nozzles are a good choice for bidets because they offer durability, hygiene, and customization options that can improve the user experience and provide long-lasting value.

Can I adjust the water and seat temperature?

Yes, both the water and seat temperature can be adjusted in off / low / middle / high settings. 

Can I adjust the nozzle position?

The nozzle position can be adjusted using the side panel or remote control. The nozzle position can be adjusted in 5 different positions. This feature is particularly useful for people with different body types or preferences, as it allows them to adjust the nozzle position to ensure that the water stream is aimed at the desired area. Additionally, the adjustable nozzle position feature can help to ensure that the cleaning process is as thorough and effective as possible.

Can I adjust the dryer temperature?

Yes, the dryer can be adjusted in 5 temperature settings. 

Is there a maximum weight capacity for the bidet?

Ivyel bidet seats can support up to 330lbs. 

What is different about the remote control bidet? 

The remote control bidet offers numerous advantages over bidets with side panel controls. Firstly, the remote control allows for easy bidet function selection with just a press of a button, much like a TV remote control. Unlike bidets with side panel controls, remote control bidets do not have a control bar attached to the side of the bidet's body, which means they can be installed in narrower bathrooms. Furthermore, this feature is especially beneficial for individuals with visual impairments, the elderly, pregnant women, and patients who have difficulty turning their back. Secondly, the remote control allows for effortless operation of additional features like massage function, seat and water temperature adjustment, power control, etc., resulting in a more enhanced and effective bidet experience. 

What are the 3 buttons on the side of the remote bidet?

When the remote control cannot be controlled due to a lack of battery or malfunction, you can use the functions of the bidet, wash, and stop buttons attached to the bidet body for emergency purposes. 

Is it difficult to install a bidet? 

No. They’re very easy to install and most of the time it will take less than an hour. The only tool you need is a wrench and everything else comes in the box. If you do find it difficult to install, you can always find a friend or a plumber to help you install it. 

Is it possible to install a bidet on any toilet? 

There are two types of bidet sizes: elongated and round.

First, you must check if your toilet is a one piece toilet, where the toilet bowl and water tank are connected as one whole toilet, or a two piece toilet, where the toilet bowl and water tank are separate pieces. For one piece toilets, there must be a 90 degree L-shaped form where the tank connects to the toilet bowl in order to be able to install the bidet. If so, go through the instructions for the two piece toilet.

For french curve toilets:
French curve toilets are one piece toilets that have a curved tank that slope towards the front of the seat.
Bidet installation is NOT possible for french curve toilets.

Do I need to have an electrical outlet near the bidet? 

There should be a power outlet near the toilet bidet. The power cord attached to the bidet is about 4 feet long, so if the outlet is farther away than that, you need to prepare an extension power cord. 

What is the length of the bidet’s power cord? 

The power cord length for the Ivyel bidet is approximately 4ft (47.2 inches). The power cord comes out from the left side if you were to sit on the bidet seat. If your electrical outlet is farther than 4ft away from the toilet, we would recommend you to use an extension cord. 

What if water leaks after installing a bidet? 

The T-adapter connection part installed on the toilet water tank part contains a rubber ring to prevent leakage. If the rubber ring is missing, water will leak.

Be sure to check it before installation.

Check that the bidet hose connections are well connected.

What if the bidet does not operate normally after installation? 

After installing the bidet, if the nozzle does not come out or the water does not come out, remove the bidet body again and put it back in until it clicks. If it still does not work, a factory reset can resolve many issues.

The factory reset method is as follows:

-Keep pressing the stop button (If you have a remote control model, use the button on the bidet unit, not the remote) without releasing your hand, and the bidet will turn off with a "tiri~ring" sound.

-And if you keep holding the button down, the bidet will turn on again with a "tiri~ring" sound. (At this time it is important to keep pressing the stop button without releasing your hand.

If you accidentally release your hand, turn it on again and redo the entire process from the


-After that, pull the electric cord out of the outlet and reconnect it after 5 minutes.

Is it normal for the bidet lid to make a clicking noise when opening and closing it? 

The bidet lid and seat have a soft closing function that closes slowly. It prevents the lid or seat from slamming shut, reducing the risk of breakage and preventing injury to the user. As a part of this process, there is a damper, and it is the sound of this part operating which is normal. 

The remote control doesn't work? 

In many cases, the battery needs to be replaced. Replace it with a new battery and try again. It is normal for the LED lamp to come on and off for a while after pressing the remote control button. 

Remote only works if I point towards the bidet?

The issue with your remote not working in the restroom could be due to the lights. Fluorescent light bulbs emit electromagnetic radiation, which can interfere with the signals from your remote control. The interference can cause the signal to become weaker or distorted, making it difficult or impossible for the remote to control the device it is intended for.

One way to solve this problem is to replace the fluorescent lamp with a different type of light source that emits less electromagnetic radiation, such as an LED or incandescent bulb. Another solution is to try using a remote control with a higher frequency or a stronger signal, which may be less susceptible to interference from the fluorescent lamp.

To check if the remote doesn't work properly due to the light, simply turn off your bathroom lights and try using the remote. If it works without a problem, then you can be sure it is a problem caused by the fluorescent lights. 

Can the bidet be removed from the toilet and cleaned? 

When viewed from the front of the toilet, the bidet release button is located on the lower right rear side of the bidet. Pull the bidet body forward while pressing this button to separate the bidet from the toilet. Then you may clean the lower part of the bidet. 

How do I clean the bidet? 

To clean your bidet, you do not require any specialized products or tools. However, it is important to avoid using toilet bowl detergents or harsh solvents that contain chemicals like acetone, which can damage your bidet seat and nozzle. Instead, we suggest cleaning your bidet using a wet cloth soaked in water and antibacterial soap like dish soap. 

How do I clean the nozzle? 

When the nozzle cleaning button is pressed, the nozzle automatically cleans itself 3 times and then stops. For extra cleaning, you can use a soft-bristle toothbrush to clean the nozzle. After brushing, wipe down the nozzle with soap and water to remove any remaining debris. You can sanitize the toothbrush with hydrogen peroxide to ensure safe storage.

What if I won't be home for more than a few days?

If you have an Ivyel J-2 or GL-3 Series, we recommend draining the water from the unit before leaving your house for a few days. If you have the AP-7 Series, there is no need for this procedure because it is a tankless bidet. 

Do I need a bidet filter? 

The Ivyel bidet does not require a filter. However if you prefer to use a bidet filter, you could add it to the water hose connection for extra protection of your bidet. 

How much electricity does the bidet use?

The amount of electricity used by a bidet seat can vary depending on the model and specific features of the seat. However, in general, bidet seats are designed to be energy-efficient and use relatively low amounts of electricity. On average, a bidet seat may consume anywhere from 500 to 1000 watts of electricity per use, which is comparable to the energy consumption of a hair dryer or a small space heater. However, it's important to note that bidet seats are designed to use electricity for a very short period of time, typically just a few minutes per use. Additionally, our Ivyel bidets are equipped with energy-saving features which can help to reduce electricity consumption even further.

What if water pressure is too strong?

You can easily adjust the water pressure from the control. Sometimes, you can have serious inflammation or be extra sensitive due to hemorrhoids, UTI, etc. If that is the case, we recommend you to use the child feature as it is even lower in pressure. 

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