A bidet is a plumbing fixture that is typically located on top of a toilet and used for cleaning the genital and anal areas after using the toilet. It usually consists of a small bowl or basin with a faucet or spray nozzle, which is used to direct a stream of water onto the area being cleaned. Bidets are common in many parts of the world, particularly in Europe and Asia, and are considered to be more hygienic and environmentally friendly than using toilet paper.

It may take a long time to dry with an air dryer after washing with a bidet, so a tissue is often used for wiping off moisture. In many cases, it is said that it is possible to reduce the amount of toilet paper used before using a bidet by 75% or more. 

The basic function of the bidet is to wash the female vagina, clean the anus, dry, massage, etc., so it is beneficial to all who have a bowel movement. In particular, it can benefit in the case of postpartum care for pregnant women or office workers who stand for a long time. And it can be of great help to the elderly who have difficulty in turning and wiping toilet paper. In addition, the Ivyel bidet has a child function that automatically cleans, massages, and dries when the nozzle moves forward and the water stream gets weaker to suit the child's body, so it can be helpful for potty training. 

Yes, both the water and seat temperature can be adjusted in off / low / middle / high settings. 

The nozzle position can be adjusted using the side panel or remote control. The nozzle position can be adjusted in 5 different positions. This feature is particularly useful for people with different body types or preferences, as it allows them to adjust the nozzle position to ensure that the water stream is aimed at the desired area. Additionally, the adjustable nozzle position feature can help to ensure that the cleaning process is as thorough and effective as possible.

Yes, the dryer can be adjusted in 5 temperature settings. 

Ivyel bidet seats can support up to 330lbs. 

The remote control bidet offers numerous advantages over bidets with side panel controls. Firstly, the remote control allows for easy bidet function selection with just a press of a button, much like a TV remote control. Unlike bidets with side panel controls, remote control bidets do not have a control bar attached to the side of the bidet's body, which means they can be installed in narrower bathrooms. Furthermore, this feature is especially beneficial for individuals with visual impairments, the elderly, pregnant women, and patients who have difficulty turning their back. Secondly, the remote control allows for effortless operation of additional features like massage function, seat and water temperature adjustment, power control, etc., resulting in a more enhanced and effective bidet experience. 

When the remote control cannot be controlled due to a lack of battery or malfunction, you can use the functions of the bidet, wash, and stop buttons attached to the bidet body for emergency purposes. 

No. They’re very easy to install and most of the time it will take less than an hour. The only tool you need is a wrench and everything else comes in the box. If you do find it difficult to install, you can always find a friend or a plumber to help you install it. 

There should be a power outlet near the toilet bidet. The power cord attached to the bidet is about 4 feet long, so if the outlet is farther away than that, you need to prepare an extension power cord. 

The power cord length for the Ivyel bidet is approximately 4ft (47.2 inches). The power cord comes out from the left side if you were to sit on the bidet seat. If your electrical outlet is farther than 4ft away from the toilet, we would recommend you to use an extension cord. 

The T-adapter connection part installed on the toilet water tank part contains a rubber ring to prevent leakage. If the rubber ring is missing, water will leak.

Be sure to check it before installation.

Check that the bidet hose connections are well connected.

If your bidet does not work for any reason, a factory reset may resolve many issues.

The factory reset method is as follows:

-Keep pressing the stop button (If you have a remote control model, use the button on the side of the bidet, not the remote) without releasing your hand, and the bidet will turn off with a "tiri~ring" sound.

-And if you keep holding the button down, the bidet will turn on again with a "tiri~ring" sound. (At this time it is important to keep pressing the stop button without releasing your hand.

If you accidentally release your hand, turn it on again and redo the entire process from the

beginning.

-After that, pull the electric cord out of the outlet and reconnect it after 5 minutes.

In many cases, the battery needs to be replaced. Replace it with a new battery and try again. It is normal for the LED lights to come on and off for a while after pressing the remote control button. 

If your nozzle is coming out of the bidet, but water doesn't come out, it is most likely the blue rubber part of the nozzle that needs to be replaced. Please refer to the video below for reference. 

If your seat is not warming up, please check that the seat temperature is on the warmest setting (red). Also make sure the energy savings is off. If your energy savings is on, this may cause your seat to warm up after you sit on it, rather than it always being warm. For more details, please contact our support team. 

Please make sure the water temperature is on red. If your water is not warming up, please do a factory reset. If that still does not resolve your issue, it is most likely the water tank that needs to be replaced. You can find this part in our bidet parts page, or you can also contact our support team. 

The issue with your remote not working in the restroom could be due to the bathroom lights. Fluorescent light bulbs emit electromagnetic radiation, which can interfere with the signals from your remote control. The interference can cause the signal to become weaker or distorted, making it difficult or impossible for the remote to control the device it is intended for.

One way to solve this problem is to replace the fluorescent lamp with a different type of light source that emits less electromagnetic radiation, such as an LED or incandescent bulb. Another solution is to try using a remote control with a higher frequency or a stronger signal, which may be less susceptible to interference from the fluorescent lamp.

To check if the remote doesn't work properly due to the light, simply turn off your bathroom lights and try using the remote. If it works without a problem, then you can be sure it is a problem caused by the fluorescent lights. 

Seat cracks, spotting, discoloring are caused due to the cleaning products used to clean your bidet. Our bidet, along with all the other major bidet companies use a flame retardant type of plastic (ABS). This material can change colors and eventually crack if it is cleaned by products including chemicals, acidic detergents, etc. The best way to clean your bidet is by following our cleaning instructions to prevent this from happening. Please note that seats and bidet lids can be replaced. 

The amount of electricity used by a bidet seat can vary depending on the model and specific features of the seat. However, in general, bidet seats are designed to be energy-efficient and use relatively low amounts of electricity. On average, a bidet seat may consume anywhere from 500 to 1000 watts of electricity per use, which is comparable to the energy consumption of a hair dryer or a small space heater. However, it's important to note that bidet seats are designed to use electricity for a very short period of time, typically just a few minutes per use. Additionally, our Ivyel bidets are equipped with energy-saving features which can help to reduce electricity consumption even further.

You can easily adjust the water pressure from the control by pressing on the + / - buttons while the bidet is in use. Sometimes, you can have serious inflammation or be extra sensitive due to hemorrhoids, UTI, etc. If that is the case, we recommend you to use the child feature as it is even lower in pressure.

If your water pressure is lower than usual, it may be possible that the waterway is blocked. Please try disconnecting the water supply hose and checking that the hose is not the issue. 

When viewed from the front of the toilet, the bidet release button is located on the lower right rear side of the bidet. Pull the bidet body forward while pressing this button to separate the bidet from the toilet. Then you may clean the lower part of the bidet. 

When the nozzle cleaning button is pressed, the nozzle automatically cleans itself 3 times and then stops. For extra cleaning, you can use a soft-bristle toothbrush to clean the nozzle. After brushing, wipe down the nozzle with soap and water to remove any remaining debris. You can sanitize the toothbrush with hydrogen peroxide to ensure safe storage.

If you have an Ivyel J-2 or GL-3 Series, we recommend draining the water from the unit before leaving your house for a few days. If you have the AP-7 Series, there is no need for this procedure because it is a tankless bidet. Please refer to the video below for how to drain the water from the bidet. 

The Ivyel bidet does not require a filter. However if you prefer to use a bidet filter, you could add it to the water hose connection for extra protection of your bidet.