Return & Exchange
1. FOR RETURNS OR EXCHANGES, PLEASE EMAIL INFO@IVYELSHOP.COM OR CALL 714-232-2215
2. OUR RETURNS TEAM WILL REVIEW YOUR REQUEST AND GET BACK TO YOU REGARDING THE STATUS OF YOUR RETURN.
3. ONCE YOUR RETURN IS APPROVED, PLEASE SHIP THE PRODUCT BACK TO IVYEL FOR A FULL REFUND.
Requirements for Returns:
Returns must be initiated by customer within 30 days of the purchase date. IVYEL cannot accept returns for opened or used products. All returns are subject to review and IVYEL has the right to decline refund if received in any other condition than it was first sold. Returned products not in their original packaging with missing contents are subject to a 20% restocking fee. Return shipping is at buyer's cost unless stated otherwise by our support team. Customer will be given a Product Refund—shipping & handling fees will NOT be refunded.